Nationwide News Pty Limited Copyright © 2021. In an effort to provide as much information to you as possible at this time, we’ve compiled a list of the most frequently asked questions below. If you made a purchase in store between February 21, 2020 and March 20, 2020, you will have the ability to return the item you purchased for an exchange or refund for a period of 30 days after your local store re-opens. me, the clown: i gotta get to EB Games at 7:30am because there will be huge crowds for Animal Crossing even during a pandemicthe circus: pic.twitter.com/5DyNiWUVdQ. If you made a purchase in store between February 21, 2020 and March 20, 2020, or purchased an item at ebgames.ca while our stores were closed, you will have the ability to return the item you purchased for an exchange or refund for a period of 30 days after your local store re-opens. Our regular warranty policy is in place for all sales going forward. We have provided PPE and cleaning supplies including sanitizer to all stores and have trained our associates on how to properly use and dispose of such items. Tesla CEO Elon Musk also offered to make ventilators during the pandemic. Global trade and logistics offer a tremendous growth opportunity for greater New Orleans. All orders for Digital products are manually checked by our team prior to approval. At that time, you’ll be required to pay the balance of your order at the store. If you’re thinking about trading in, it’s always a good idea to make sure you have everything you need in order to trade. GameStop also allegedly told employees to encourage police officers to call corporate headquarters if they wish to attempt to enforce closures. ‣ I want to purchase an item that is currently out of stock on your website. Can't wait for Elon Musk to deliver, at 200x the cost of a normal ventilator, a rough approximation of a mid-1930s iron lung that leaks because he tried to machine titanium to airtight precision instead of using gaskets. A games retailer is being criticised for claiming it’s an essential retailer, putting staff and the public at risk as crowds gather for the launch of new games when they should be isolating. Please note: Digital products are non-refundable and cannot be exchanged once the order has been processed. This process will happen to all items received prior to resale or refurbishment. Can I still return a product I purchased for a refund or exchange? Details will be sent within 24 hours of placing your order. Check this page frequently for the latest trade-in bonus offers. Our Social media and Customer service teams are working tirelessly to respond to every request. Buy new and pre-owned video games for Xbox, PlayStation, and Nintendo at EB Games. We are taking measures to ensure the safety of our Distribution Centre associates. Yes! If your order is placed outside of normal office hours (Monday to Friday), this may delay processing of your order. EB Games reserves the right to cease taking trades of any product without notice. ‣ Am I able to return or exchange a product still at my local store? This company ought to be ashamed. If you have a question pertaining to an open order please, send a message to help@ebgames.ca with your order number and we will treat those requests as a priority. All times AEDT (GMT +11). Shop thousands of amazing products online or in store now. Hot Topic, Lush and Indigo are closing their doors and paying employees. Please visit our Shipping Information page up-to-date information on expected delivery times. For product ... Trading as EB Games. Can't find what you're looking for? This is not possible at this time due to technical limitations unfortunately. EB Games offers a safe, friendly environment where you can trade your games, consoles or electronics towards the purchase of other games, gaming related merchandise or electronics. Your deposit will be held for you indefinitely. You’ll need to select an EB Games store where you’ll pickup your order. Choose a preferred store for stock availability. EB Games is not an essential service. ‣ What if I don’t want to go into a store because I feel unsafe, or if I feel I may be a risk to other customers or associates as I am not feeling well? Yes! The COVID-19 pandemic has had a substantial impact on the video game industry.The video game industry has been impacted by the outbreak in various ways, most often due to concerns over travel to and from China or elsewhere or related to slowdowns in the manufacturing processes within China. When our stores re-open you will have the ability to cancel your store pick-up pre-order, and will have the ability to receive a refund at that time. You will receive an order confirmation by email and a call from the store once your product arrives. Find out more about our policy and your choices, including how to opt-out. How are you managing in store trade-ins during COVID-19? There have been four new cases of coronavirus recorded in NSW, with three linked to known outbreaks. We have established procedures in stores to safely manage returns and exchanges. Please be aware that regular in-stock merchandise are not eligible for pickup in-store. If you are picking up your order outside of Manitoba and Ontario, please enter the store, and speak with one of our associates to retrieve your order. New cases of COVID-19 are on the rise again in Lancaster County and across Pennsylvania after a modest decline in the second half of December. “Due to the products we carry that enable and enhance our customers’ experience in working from home, we believe GameStop is classified as essential retail and therefore is able to remain open during this time,” the memo obtained by Kotaku said. Unfortunately it is not possible to cancel reservations while our stores are closed, as we manage reservations in our stores with a separate system that is not accessible remotely. Over 7,000 products accepted in trade. We are now accepting cash payments, and will pay cash for eligible refunds if used for payment during the original transaction. 2. Once your order is placed, you cannot change your selected store. But not everyone thinks the government should be relying on the tech baron. We currently offer a Buy Online Pickup In Store option at EBGames.ca for many of our stores across Canada. Yes! By trading your product to EB Games, you release EB Games from any claim relating to the product (including but not limited to loss of a device or its contents) and any music, pictures or other data stored on it. If you would like to receive a refund for a product purchased in store between February 21, 2020 and March 20, 2020, or for a deposit paid when pre-ordering an item you’d no longer like, we will work with you to process a refund at your local store. If you purchased an item at ebgames.ca and would like to receive a refund for an item, please visit one of our stores that has re-opened if you are healthy and feel safe doing so. Before opening our stores, we performed a deep clean on all surfaces, including payment pin-pads, counters, door handles and doors. EB Games Australia the ultimate place for video games. ‣ Am I able to return or exchange a product at my local store once it re-opens? For product ... Trading as EB Games. Find stores near me Search Choose a store. Coronavirus: EB Games owner GameStop says it’s an essential retailer. Picture: Mark Cranitch.Source:News Corp Australia. Shop thousands of amazing products online or in store now. We regret to inform you that we're unable to provide estimates on restock dates for all items on our site at this time. 100 games to keep your coronavirus lockdown creative and as much fun as possible. Victorian Premier Daniel Andrews has dashed hopes for a revival of the international education industry in his state, saying that the return of … Independent senator Rex Patrick compared Google’s threat to China threatening Australia’s trade in … To join the conversation, please Log in. We would like to thank each and every one of our customers for choosing to shop with EB Games Canada. Find out more about our policy and your choices, including how to opt-out. ‣ I purchased a product with a warranty while your stores were open, but the warranty expired while your stores were closed. It returned to play in late July in … If your local store is not open yet, you do not feel safe visiting or feel unwell, please contact our Customer Service team at help@ebgames.ca for assistance. Absolutely! Pennsylvania reported 4,045 cases of COVID-19 in the past 24 hours, bringing the state's total case count to 771,845, according to the Pennsylvania Department of Health. Please note that refunds for product purchases must adhere to our Return Policy. At EB Games, you can trade consoles, games, accessories, and devices you’ve finished with, to save money on what you really want! The number of COVID-19 cases and deaths continues to increase in Lancaster County and across Pennsylvania. It's simple - because you will save money off the price of the next game you buy! In a city or town where the local government or public health authority has mandated the use of masks or face coverings in public indoor spaces, all associates and customers are required to do and we have provided our associates with comprehensive training to ensure they understand the proper use, benefits and disposal of these items. ‣ Is it possible to reclaim the deposit I paid for a product in store? BANGKOK (AP) — Thailand has registered 745 new coronavirus cases, with a new death reported in Bangkok, where a semi-lockdown went into effect. An associate will be more than glad to assist you with the refund. Join the conversation, you are commenting as, news.com.au — Australia’s leading news site. It’s never been a better time to be a gamer. If you purchased an item at ebgames.ca and would like to return or exchange an item, please visit one of our stores that has re-opened if you are healthy and feel safe doing so. Google, Facebook: Senate inquiry kicks off into news bargain... Sydney weather: Four-day heatwave in parts of NSW, Vic, Qld,... NSW scientist on WHO mission in China promised access to Wuh... Photo of young Joe Biden sends internet into a spin. The most common questions we’re receiving are answered below. We ask that you please send only one request, and we will respond as quickly as possible. The COVID-19 death toll in the state is currently at 19,188, an increase of 231 since Friday. ‣ What are the shipping timeframes for orders made at EBGames.ca right now? Michael Beckwith Monday 23 Mar 2020 4:01 pm. Below is a list of the formats that we currently trade in our 300+ stores across Australia. As a result, order processing timeframes are currently delayed by a few days. We are in the midst of a pandemic. Also check out the latest PC games, VR gear, apparel, and collectibles. In addition, we have marked off our line queue with 6-foot interval markers to ensure social distancing, and are limiting each store’s capacity to a maximum number of customers at one time depending on the size of the store; please note in some provinces, the amount of customers permitted may be lower due to the number of associates working. Working at EB Games right now is really weird. Don’t pay with cash - pay with games! “I hate wearing this mask, but I have to. As always, returns and exchanges will need to adhere to our Return Policy. About 2 weeks ago I bought an Astro A10 from eb games in NSW, ever since I got them they've become increasingly uncomfortable and downright painful at times, I want to exchange them for a different headphones but I don't have a the box and unsure if came with a warranty but I have a receipt and are in good condition. Our associates will bring your order to the door, or will bring your order to you at your vehicle. As usual, there’s a lot of attention to the details of Gov. Try the Advanced Search. GameStop owns EB Games. Pete Ricketts said Wednesday that proof of citizenship is not required for a COVID-19 vaccine. Our systems are not currently set up to transfer store pickup requests to home delivery unfortunately, as the system that manages reservations for store pick-up is separate from the system used for online purchases with home delivery. Visit your local EB Games today to trade-in your old video games and systems for credit towards the latest games, consoles and gear! At this time, our stores across Canada are handling Pickup at Store requests differently as a result of local Covid-19 restrictions. Apple and Google have launched 'Netflix for gaming' style services, but are they worth the recurring price of admission? This is absolutely reckless. Houston Rockets guard James Harden (13) reacts to a call during the team's NBA basketball game against the Los Angeles Lakers on Tuesday, Jan. 12, 2021, in Houston. If you are picking up your order in Manitoba or Ontario, you will not be able to enter the store to collect your order. After completing the assessment of your items, the associate will remove their personal protective equipment, and will issue store credit (if eligible) on our Point of Sale. Please note that refunds for product purchases must adhere to our Return Policy. The associate assisting you will assess your item(s), ensuring they meets our trade-in requirements You have kids coming in of different ages touching everything and they don't know what they want when we offer to help. ‣ How are you managing in store trade-ins during COVID-19? Please note that some are running on reduced hours so please contact your local store directly for their new hours or please feel free to use our Store Locator page at ebgames.ca. When our stores re-open, you will have the ability to apply your deposit to the item you pre-ordered, transfer this deposit to a new pre-order, cancel your pre-order to receive a refund for your deposit, or apply the deposit to a product purchase. We thank you for your patience and understanding as we learn to navigate our systems remotely. Lancaster County's death toll has hit 831, an increase of three over the past 24 hours. ‣ Can I request a cancellation for a pre-order I made in store while stores are closed? 3. Even the newest, most action-packed games get boring eventually, so don’t forget that you can always trade in your old games and consoles at any one of the 300+ EB Games stores around the country to save yourself money! On Wednesday, New York Governor Andrew Cuomo told all businesses statewide to instruct half of their employees to work from home — with “essential employees” continuing to work onsite. Even the newest, most action-packed games get boring eventually, so don’t forget that you can always trade in your old games and consoles at any one of the 40 EB Games stores around the country to save yourself money! We can also offer alternate ways to shop such as ebgames.ca and Buy Online Pick Up in Store as other options for our customer’s shopping comfort. If you did not pay a deposit for an item you pre-ordered in store, please feel free to place a new order at ebgames.ca, and we will ship the item directly to your home. Nebraska Gov. Shop thousands of amazing products online or in store now. $1.50 on all Playd XB360 & PS3 Games In the case where there is a legitimate medical reason why a mask or face covering may not be worn, we would simply ask/remind the customer to social distance of at least two (2) metres while shopping. ... "The Sun", "Sun", "Sun Online" are registered trademarks or trade … The product will be delivered in the form of a redeemable code which will be viewable on the "My Order" page. The Bay Area instructed residents to shelter-in-place — which Tesla management also said it would defy, claiming to be part of “national critical infrastructure.”. EB Games launch expected to attract hundreds ... should close to minimize the spread of COVID-19. GameStop owns the EB Games chain of stores that operates in Australia. Duplicate requests are unfortunately causing bottle necks that increase response times. We have also setup new in store procedure for handling trades and processing them before are put out on the floor for sale as Playd. Coronavirus update: GAME stores forced to close during government lockdown. Making sure that you can wrap up your Christmas shopping quickly and easily is important to us at EB Games. Please note that some of our stores are temporarily closed as a result of local Covid restrictions, however we do have several that are open for in store shopping or curbside pick up. After arriving at one of our stores with the item(s) you’d like to trade, one of our associates will direct you to our new designated TRADE area 2. With over 330 stores across Australia available for Click & Collect, you have plenty of locations to get your Christmas shopping done at EB Games! Please note: This is a digital product. After arriving at one of our stores with the item(s) you’d like to trade, one of our associates will direct you to our new designated TRADE area For sure! All our stores are have re-opened! John Bel Edwards’ restrictions on particular businesses in the coming weeks. Popular video game release leads to long line outside EB Games amid COVID-19 outbreak. If you would like to cancel your pre-order, please visit the store that you directed the order to. You are putting your employees at risk. Again… and we cannot stress this enough… our goal here is to keep our customers and our associates safe and healthy and our protocols are continuously monitored and modified as things evolve and we learn more. EB Games Australia the ultimate place for video games. First, ensure you’re logged in on ebgames.ca, and simply add eligible pre-orders to your shopping cart using the "Add to Cart" button. Can I still trade in my games and accessories during this time? ‣ I submitted a request to your Customer Service team/Social Media team but haven’t received a reply. We want you to know that we are taking your trades and our store teams can help you with the credit amounts you will receive. To ensure the safety of our customers and associates, we are now taking the following steps when processing trades: 1. Sign up, Join the conversation, you are commenting as Logout. In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. ‣ Am I able to get a refund for a product I purchased when my local store re-opens? Alderson anticipates a coronavirus vaccine will enable a full season or close to a 162-game schedule. Outrage has been spreading on social media at the company’s claim. 6. “We have received reports of local authorities visiting stores in an attempt to enforce closure despite our classification. Each business day, all items received will remain in the protective TRADE tote bin, and will be disinfected the following morning by a certified associate. Video game retail giant GameStop called itself “essential retail” in a memo to employees, instructing them to keep stores open — despite local governments around America issuing lockdowns amid the coronavirus crisis, Kotaku reported. This ensures both your safety and that of our associates while still helping you to save money towards your next purchase through our trade program. We truly appreciate you, and we’re working diligently to ensure we can cater to your gaming needs during these unprecedented times. The global death toll from COVID-19 topped 2 million Friday, crossing the threshold amid a vaccine rollout so immense but so uneven that in some countries there is real hope What will happen to my pre-order? A NOTE ABOUT RELEVANT ADVERTISING: We collect information about the content (including ads) you use across this site and use it to make both advertising and content more relevant to you on our network and other sites. A $5 deposit is required to ensure your product is reserved for you in-store. ‣ Can I transfer my pre-order from a store that is not open to a store that is now open? It's simple - because you will save money off the price of the next game you buy! You can also put your trade credit towards pre-paid Visa and MasterCard gift cards. After placing an order at EBGames.ca using the "Collect In Store" option, our associates will confirm all items you ordered are available at the location you select, then will send you an email when your order is ready for pickup. You will have the ability to return any item you purchased for an exchange or refund for a period of 30 days after your local store re-opens. We do not currently have a wait list option for our catalogue items, but will add additional stock to our site for purchase as we receive new shipments. You can do this by using the map feature at the checkout and searching by city, store address, or postal code. Exchanges will be granted for a period of 30 days after each store re-opens. When: Lancaster City Council committee meeting, Jan. 4. We will save your pre-order for pickup when you feel comfortable to visit a store and/or it is safe to do so. A GameStop employee wore a mask at one of the chain’s locations in Rockland County on Monday, telling The Post she wished the store would close out of concern for her 70-year-old father. Am I able to return my product for an exchange? If you do not feel safe or feel unwell, please stay home! Please note that your order details will not be visible to the associates at your pick-up location immediately. Don't have an account? Choose a preferred store for stock availability. The NBA announced it's fining Houston Rockets star James Harden $50,000 for COVID-19 protocols violations and postponing his team's Wednesday night season opener with the Oklahoma City Thunder following a coronavirus outbreak.. Why it matters: The NBA suspended the previous season in March due to the pandemic. If you paid a deposit when placing your pre-order for store pickup, when our stores re-open, you will have the ability to apply your deposit to the item you pre-ordered, transfer this deposit to a new purchase, cancel your pre-order to receive a refund for your deposit, or apply the deposit to a product purchase. How can I purchase it? We have established procedures in stores to safely manage returns and exchanges for products purchased in store. What happened: The city will direct more than $800,000 in federal coronavirus relief funds to homeless shelters and programs. Digital products purchased from this website will work on Canadian accounts only! How can I get ahold of you? ‣ Are you currently accepting cash in store for payments and/or refunds. China's search for the COVID-19 virus started in the Huanan Seafood market in Wuhan, a sprawling, low-slung complex where many of … ‣ What measures are you taking to protect customers and associates? To view all locations that are currently open, please visit our store locator or call your local store. Victoria records no new coronavirus cases Victoria marks one week of no new locally acquired COVID-19 cases Anyone with cold or … Find stores near me Search Choose a store. I can't tell if someone seems sick or on drugs and we were not sure if we were still going to be open. I will be downloading ACNH. Upon arriving to the store, please either knock on the front door to notify the staff that you have arrived, or call the store to notify them that you are outside. The associate assisting you will apply personal protective equipment, and will ask that you place your item(s) in a designated protective TRADE tote bin This article originally appeared on the New York Post and was reproduced with permission. Yes, we are accepting exchanges for products under warranty that expired while our stores were closed. Yes! We are accepting exchanges for products under warranty that expired while our stores were closed. EB Games New Zealand the ultimate place for video games. To ensure the safety of our customers and associates, we are now taking the following steps when processing trades: 1. ‣ Can my Pick Up At Store reservation be shipped to my home? If you purchased an item at ebgames.ca and would like to return or exchange an item in store you are more than welcome to do that, again following our returns and exchanges policy. Yes! ‣ What about trades? To ensure the safety of our customers and associates, our associates will be using protective gloves when handling cash, and will dispose of the gloves after each transaction. 4. If I have to keep working, I need to make sure he’s okay,” she said. International travellers arriving in Queensland will be sent to remote workers camps under a plan state authorities are considering after an outbreak of the UK strain of COVID-19 in a … Store Managers are approved to provide the document linked below to law enforcement as needed,” the memo read. Pre-ordering products for in-store pickup is fast and easy. Now accepting cash in store while stores are closed direct more than glad to you... Restrictions on particular businesses in the coming weeks and searching by city, store address, will... Shop thousands of amazing products online or in store now associates, we taking! Really weird trade-in your old video Games is really weird option at EBGames.ca for many our! Without notice order is placed outside of normal office hours ( Monday to Friday ), they. To protect customers and associates the New York Post and was reproduced with permission clean on all surfaces including... 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